Answers to Frequently Asked Questions about Aeon

What is Aeon?

Aeon is the electronic system you use to request an item in the Caird Library, as well as track the history of requests you've made previously.

Why do I need a username and password to use Aeon?

Your username and password allows us to give you secure access to information about your requests. We can also enable you to edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. It should be a maximum of 50 characters, but any characters are permitted.

Your password must be at least 6 characters long and contain a capital letter and a number. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the Caird Library staff. The password you set is stored in an encrypted format.

What if I forget my password?

In the event that you forget your password, please click here to reset your password. If you have further queries please email or call the Caird Library on +44(0)208 312 6516 during opening hours.

What Web browser should I use?

To view Aeon, you need a Web browser that can handle forms, tables, and preferably cascading style sheets (CSS). We recommend the current versions of Microsoft Internet Explorer. Mozilla Firefox is not recommended, due to some technical issues with that browser which may prevent Aeon from working properly.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your requests, you can take the following steps:

  • Access Aeon only from your personal computer or an otherwise secure workstation.
  • Access Aeon from a public workstation in the Caird Library. These computers are supervised by the staff.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
Who do I contact if I have problems with or questions about Aeon?

System problems or questions: email the Caird Library.

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your personal computer, laptop or mobile device. You can refuse this cookie and still be able to use Aeon without any problems.

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